Terms & Conditions Highlights
These key points help you understand what to expect. While this covers the essentials, please read the full terms below to avoid any surprises and ensure a smooth experience for everyone.
Company: SAS Manor & Maker, 150 rue du Chateau, 24160 Saint-Germain-des-Prés, SIRET 985 232 529
Minimum Group Size: All activities require minimum attendance to proceed.
Payment Policy: All payments are completely non-refundable once made. The only exception is if we cancel due to insufficient enrollment, in which case you receive a full refund.
Payment Timing: Full payment or final installment is due no later than 95 calendar days before the activity starts.
Protect Yourself: Purchase "Cancel for Any Reason" travel insurance immediately upon booking - this is your only protection if you cannot attend.
Transportation: Flights and travel to/from the château are not included in the activity cost.
Accommodation Style: Our château offers a charming guesthouse experience, not full-service hotel amenities.
No Smoking: Smoking and vaping are prohibited inside the château.
Health Requirements: You must be in good physical and mental health. Please disclose any conditions that might help us provide better care.
Photography: Let us know if you prefer not to appear in our promotional materials.
Resident Dog: We have one friendly terrier (under 15kg) on the property.
Aircraft Noise: You may occasionally hear military aircraft in the area.
Disputes: Contact us first for any concerns; French law governs all agreements.
Refunds & Cancellation Policies
All prices and fares are quoted in Euros. The rates are based on current tariffs and are subject to change due to unforeseen circumstances. While we will do everything possible to maintain the listed prices, if it is necessary to levy a surcharge, we reserve the right to do so, and notification will be given at the time of final invoicing.
Not Included in Cost: Air transportation and related activities, transportation to and from the Venue, gratuities, unless otherwise noted on the itinerary page; passport and visa expenses; baggage, accident, nor cancellation insurance; personal expenses, such as laundry, telephone calls, and alcoholic beverages not served at meals at the Venue; and any other items not specifically noted as included.
Payment & Cancellation Policy
Securing Your Spot: Your payment secures your place on this exclusive experience. Once any payment is made, all fees are completely non-refundable to allow us to confirm château accommodations, local partnerships, and intimate group arrangements.
Payment Schedule: Payment requirements will be confirmed with your booking - either full payment immediately or in installments with final payment due 95 days before departure.
No Refunds Policy: All payments are final and non-refundable for any reason whatsoever. This includes but is not limited to: illness, family emergencies, work conflicts, visa issues, flight cancellations, weather conditions, personal circumstances, or change of mind. The only exception is if we cancel the retreat due to insufficient enrollment.
Minimum Group Size: This retreat requires minimum enrollment to proceed. Only if we must cancel due to insufficient registration will you receive a full refund within 30 days. This is the sole circumstance under which refunds are provided.
Protecting Your Investment: Given our strict no-refund policy, we strongly recommend purchasing "Cancel for Any Reason" (CFAR) travel insurance immediately upon booking. This is your only protection if you cannot attend for any reason.
Secure Payment: All payments are processed exclusively through Manorandmaker.com. We never request payments by phone or alternative services. When in doubt, please contact us to confirm.
Travel Insurance
We strongly suggest travel insurance to protect your investment.
Travel insurance is inexpensive and can protect you by refunding monies paid if you need to cancel your trip due to an emergency or interruption, or cover travel costs if the event or stay is canceled. You may also ask for cancellation insurance in case you need to cancel. We advise that you purchase travel insurance at the time you book your reservations as you may need to cancel before you book your flights. Each insurance company has their own policies, so you should consult with your agent to see what they cover.
Accommodations
Rooms are configured with one bed per person, and maximum two persons per room. One room has a full en-suite bathroom. Two rooms have en-suite showers, and share a w.c.. Two rooms share a separate full bathroom. Rooms will have linens and hairdryers, and body soap. We recommend you bring all other toiletries. We will assist persons requesting a roommate. Participants will be notified if a suitable roommate is not available.
While we aim to please and make this a stress-free experience, the chateau is more of a guesthouse experience as opposed to a full-service hotel. We do not have daily maid service, and we ask our guests to clean up after themselves. One laundry machine is available to wash clothes, and in typical European fashion – clotheslines are available for drying.
Unless otherwise agreed the rental includes bed linen and bathroom towels. Breakfast, and other catering, is provided as outlined in the workshop description. Changes of sheets and towels are available on request.
We do not have air conditioning or a pool (yet). The chateau maintains a cool temperature in the summer thanks to thick stone walls and floors, and we recommend the use of the shutters in bedrooms to maintain a lower temperature during the heat of the day.
The chateau has fibre internet and wi-fi throughout. Some spots in some bedrooms may experience weaker signals due to thick stone walls.
We do not have televisions. We can connect a projector for larger shared viewings (from a connected computer). If you enjoy down-time viewing, we recommend bringing a device for internet video streaming.
Smoking and vaping (use of e-cigarette) is not permitted inside the Property. Smoking is not permitted outside or on the terrace. Vaping or use of e-cigarettes is allowed outside, including the terraces provided it does not disrupt other guests. Candles are only allowed on the dining table and under no circumstances in the bedrooms. Do not leave candles unattended.
The maximum number of people staying overnight at the property must not exceed the number agreed with us when booking. Please let us know in advance of any outside visitors who may be visiting the Property during your stay.
We have one small terrier-breed dog on-site as part of our home (less than 15 kg). Please let us know if you have allergies or other triggers related to dogs.
Medical, Health, & Accessibility
Travelers should have a personal supply of any special medications, and for emergency preparedness, we request guests to advise us of medical conditions and medications needed. Any physical condition, diet, or treatment requiring special attention must be reported in writing when you register. The nearest hospital is in Perigueux, approximately 34 km or 35 minutes away.
Manor & Maker has no expertise or responsibility regarding what medication the traveler and their private physician should decide necessary for a safe participation in the experiences. We can only offer a best-effort accommodation for disabilities due to the age and nature of the chateau architecture. We appreciate any advance requests for accommodations for disabilities, and will keep any confidences at the request of the participant.
You must be in good physical and mental health. You must be able to maintain the pace of the group throughout the tour or workshop. Failure to participate in daily activities due to physical or mental health will not result in any refund.
All guests should be fit enough to walk unaided for at least 30 minutes, and manage stairs between floors at the chateau. You may need to manage uneven stairs and occasionally steep walkways, as we may visit historic towns and villages. All guests must be able to carry their own supplies to and from activity sites and vehicles. We always try to park as close to the activity locations as possible.
For special dietary requirements, we do our best to convey this information to restaurants and food establishments, but communication of these requirements to restaurants and food establishments is ultimately your responsibility. Please alert us at the time of registration that you have any allergies or limitations.
We wish to create an inclusive experience, and have no tolerance for abuse or threats based on any category protected under the UN Charter of Rights and Freedoms.
Manor & Maker reserves the right to refuse or remove any traveler from the Activity if we feel there is any risk to safety (with or without justification). Cancellation rates apply as above, and no refund will be given if the Activity is in progress.
Intellectual Property
We reserve the right to take photographs or videos during the operation of any Activity or part thereof and to use the resulting photography, videos, or recordings for promotional or commercial use. By making a reservation with a Manor & Maker activity, the participant agrees to allow his, her, or their likeness to be used by Manor & Maker without compensation to the participant. If the participant prefers that his, her, or their likeness not be used, he, she, or they must notify us in writing prior to the start of the Activity. Copyright in all photographs, video, and related materials created by the participant ("Materials") shall belong to the participant upon creation. The participant grants to Manor & Maker a non-exclusive, worldwide, irrevocable license to use any promotional materials Manor & Maker creates in any media for editorial use, promotion of Manor & Maker travel programs, or promotion of the mission of Manor & Maker.
If you do not wish to have your photograph used, Manor & Maker must be notified in writing no later than the beginning of the Activity.
Release of Liability and Responsibility
Manor & Maker expressly limits its activity to the delivery of a workshop or guesthouse experience with food, lodging and event facilities from site-to-site. Manor & Maker expressly excludes all other guarantees and warranties and is not responsible for any direct or indirect consequential damages or injury that may result from the trip. The customer is completely responsible for all actions, and agrees to hold harmless Manor & Maker for any accident or injury. We are not responsible for Acts of God or acts of war or acts of terrorism, health epidemics or pandemics, and the customer agrees to hold harmless Manor & Maker for any accident or injury resulting from the same, or as a result of any force majeure. Guests must be at least 18 years old.
Force Majeure: Manor & Maker will not be liable for any delay in, change to or cancellation of trips due to 'Force Majeure'. 'Force Majeure' means a circumstance beyond the reasonable control of Manor & Maker and includes, but is not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire and strikes.
Neither we nor the Company nor our Facilitators will be liable to the guest(s):
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for any temporary defect or stoppage in the supply of public services to the property nor in respect of any equipment, plant, machinery or appliance in the property, or gardens
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for any loss, injury or damage caused by failure to follow reasonable directions and instructions provided by us or Facilitators
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for any loss, damage or injury which is the result of adverse weather conditions, riot, war, strike, or other matters beyond control of the Company.
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for any loss, damage or inconvenience caused to or suffered by the guest(s) if the property should be destroyed or substantially damaged before the start of the rental period and in any such event the owner shall within seven days give notification to the guest(s) and refund all sums previously paid in respect of the rental period.
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for any injury, death or loss (other than through the Company’s or Owners own negligence) suffered to parties renting the Property. Under no circumstances shall the Company’s or the Owners’ liability to the Guest(s) exceed the amount paid for the rental period.
Dispute Resolution
If the participant has a complaint, he, she, or they should first inform Manor & Maker so that Manor & Maker can attempt to rectify the matter. If the participant is still dissatisfied, he, she, or they should submit the complaint in writing to Manor & Maker within thirty (30) days of the completion of the Activity. Any controversy or claim arising out of or relating to this Agreement, website, brochures, or any other literature concerning this adventure, or the breach thereof, including without limitation any claim related to illness, injury, or death, shall be subject to the following conditions:
1) the dispute will be governed by the laws of France, department of the Dordogne;
2) the parties agree that they will attempt in good faith to settle any and all disputes arising out of, under or in connection with this Agreement, including without limitation the validity, interpretation, performance and breach hereof, through a process of mediation in France, department of the Dordogne under the supervision of a mutually agreed upon mediator;
3) in the event that mediation fails to settle such a dispute, the parties agree that they will proceed to arbitration in France, department of the Dordogne;
4) the maximum amount of recovery to which a participant will be entitled under any and all circumstances will be the published cost of the participant’s Activity with Manor & Maker.
This agreement to arbitrate does not waive or modify any liability release agreed by the participant.
Other: By registering for a Manor & Maker Activity, the participant agrees to the Waiver and Terms and Conditions herein.