Company Information
Your booking is with our company: SARL Manor & Maker (“the Company”) a company being registered in France with its registered address at Chateau Saint-Germain-des-Prés, Le Bourg, 24160 Saint-Germain-des-Prés, registration in progress with Aurecco SARL. The agreement concerns the holiday rental or workshop participation (“the Activity") of part or all of Chateau Saint-Germain-des-Prés (“the Property"). Contact email: info@manorandmaker.com.
Workshop leaders or representatives (“Facilitators”) are not employees of Manor & Maker, and represent independent businesses. Details for a given workshop can be provided on request.
Refunds & Cancellation Policies
All prices and fares are quoted in Euros. The rates are based on current tariffs and are subject to change due to unforeseen circumstances. While we will do everything possible to maintain the listed prices, if it is necessary to levy a surcharge, we reserve the right to do so, and notification will be given at the time of final invoicing.
Not Included in Cost: Air transportation and related activities, transportation to and from the Venue, gratuities, unless otherwise noted on the itinerary page; passport and visa expenses; baggage, accident, nor cancellation insurance; personal expenses, such as laundry, telephone calls, and alcoholic beverages not served at meals at the Venue; and any other items not specifically noted as included.
Payments, Cancellations and Refunds: To reserve space at the Belle Epoch en Plein Event, payment in full is required at time of registration.
All cancellation notices must be received in writing and will become effective as of the date of the postmark (standard mail or electronic).
Per-person charges for cancellations that occur less than 45 calendar days prior to an Activity ("Cancellation Penalty Period") are as follows:
- 30-45 days prior to Activity: 75% refund;
- less than 30 days prior to Activity: no refund (no exceptions).
The Belle Epoch en Plein Air event is a rain-or-shine event. We will not cancel or reschedule due to inclement weather. In the case of severe weather alerts, participants may shelter in the chateau for the duration.
Please understand that Manor & Maker incurs non-refundable costs with vendors, suppliers, and others. Our cancellation policy reflects that. Due to our rural location travel costs by suppliers and vendors are incurred early. Any revisions made within the Cancellation Penalty Period, such as a change in departure date or choice of trip, are subject to this cancellation policy. Leaving a Manor & Maker activity in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of an activity. We reserve the right to cancel any Activity because of inadequate enrollment that makes the trip economically infeasible to operate or because of good-faith concerns with respect to the safety, health, or welfare of the participants. If an Activity is canceled prior to start date, Manor & Maker will provide you with a full refund of monies paid or provide a credit toward a future Manor & Maker Activity equivalent to monies paid. If we cancel the trip in progress, you will receive a prorated refund based on the number of days not completed on the tour. Manor & Maker will not be responsible for any refund for airline tickets or for any airline tickets, or transportation costs including car rentals. All refunds will be processed within 30 business days.
Travel Insurance
We strongly suggest travel insurance to protect your investment.
Travel insurance is inexpensive and can protect you by refunding monies paid if you need to cancel your trip due to an emergency or interruption, or cover travel costs if the event or stay is canceled. You may also ask for cancellation insurance in case you need to cancel. We advise that you purchase travel insurance at the time you book your reservations as you may need to cancel before you book your flights. Each insurance company has their own policies, so you should consult with your agent to see what they cover.
Accommodations
Smoking and vaping (use of e-cigarette) is not permitted inside the Property. Smoking is not permitted outside or on the terrace. Vaping or use of e-cigarettes is allowed outside, including the terraces provided it does not disrupt other guests. Candles are only allowed on the dining table and under no circumstances in the bedrooms. Do not leave candles unattended.
We have two small terrier-breed dogs on-site as part of our home (less that 15 kg). Please let us know if you have allergies or other triggers related to dogs.
Language
The Manor & Maker hosts are native English speakers, and are working to improve their French, and can help with most daily transactions.
The workshop description will indicate the language in which the activity will be conducted (usually, but not exclusively French or English). Workshops facilitators will decide which language in which to conduct the workshop. No translation services are provided for workshops, and workshops will be conducted for participants fluent in the language (not slowed or repeated for those who are not fluent).
Medical, Health, & Accessibility
Travelers should have a personal supply of any special medications, and for emergency preparedness, we request guests to advise us of medical conditions and medications needed. Any physical condition, diet, or treatment requiring special attention must be reported in writing when you register. The nearest hospital is in Perigueux, approximately 34 km or 35 minutes away.
Manor & Maker has no expertise or responsibility regarding what medication the traveler and their private physician should decide necessary for a safe participation in the experiences. We can only offer a best-effort accommodation for disabilities due to the age and nature of the chateau architecture. We appreciate any advance requests for accommodations for disabilities, and will keep any confidences at the request of the participant.
You must be in good physical and mental health. All guests should be fit enough to walk unaided for at least 30 minutes. You may need to manage uneven stairs and occasionally steep walkways. All guests must be able to carry their own supplies to and from activity sites and vehicles.
We wish to create an inclusive experience, and have no tolerance for abuse or threats based on any category protected under the UN Charter of Rights and Freedoms.
Manor & Maker reserves the right to refuse or remove any traveler from the Activity if we feel there is any risk to safety (with or without justification). Cancellation rates apply as above, and no refund will be given if the Activity is in progress.
Intellectual Property
We reserve the right to take photographs or videos during the operation of any Activity or part thereof and to use the resulting photography, videos, or recordings for promotional or commercial use. By making a reservation with a Manor & Maker activity, the participant agrees to allow his, her, or their likeness to be used by Manor & Maker without compensation to the participant. If the participant prefers that his, her, or their likeness not be used, he, she, or they must notify us in writing prior to the start of the Activity. Copyright in all photographs, video, and related materials created by the participant ("Materials") shall belong to the participant upon creation. The participant grants to Manor & Maker a non-exclusive, worldwide, irrevocable license to use any promotional materials Manor & Maker creates in any media for editorial use, promotion of Manor & Maker travel programs, or promotion of the mission of Manor & Maker.
If you do not wish to have your photograph used, Manor & Maker must be notified in writing no later than the beginning of the Activity.
Release of Liability and Responsibility
Manor & Maker expressly limits its activity to the delivery of a workshop or guesthouse experience with food, lodging and event facilities from site-to-site. Manor & Maker expressly excludes all other guarantees and warranties and is not responsible for any direct or indirect consequential damages or injury that may result from the trip. The customer is completely responsible for all actions, and agrees to hold harmless Manor & Maker for any accident or injury. We are not responsible for Acts of God or acts of war or acts of terrorism, health epidemics or pandemics, and the customer agrees to hold harmless Manor & Maker for any accident or injury resulting from the same, or as a result of any force majeure. Guests must be at least 18 years old.
Force Majeure: Manor & Maker will not be liable for any delay in, change to or cancellation of trips due to 'Force Majeure'. 'Force Majeure' means a circumstance beyond the reasonable control of Manor & Maker and includes, but is not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire and strikes.
Neither we nor the Company nor our Facilitators will be liable to the guest(s):
- for any temporary defect or stoppage in the supply of public services to the property nor in respect of any equipment, plant, machinery or appliance in the property, or gardens
- for any loss, injury or damage caused by failure to follow reasonable directions and instructions provided by us or Facilitators
- for any loss, damage or injury which is the result of adverse weather conditions, riot, war, strike, or other matters beyond control of the Company.
- for any loss, damage or inconvenience caused to or suffered by the guest(s) if the property should be destroyed or substantially damaged before the start of the rental period and in any such event the owner shall within seven days give notification to the guest(s) and refund all sums previously paid in respect of the rental period.
- for any injury, death or loss (other than through the Company’s or Owners own negligence) suffered to parties renting the Property. Under no circumstances shall the Company’s or the Owners’ liability to the Guest(s) exceed the amount paid for the rental period.
Dispute Resolution
If the participant has a complaint, he, she, or they should first inform Manor & Maker so that Manor & Maker can attempt to rectify the matter. If the participant is still dissatisfied, he, she, or they should submit the complaint in writing to Manor & Maker within thirty (30) days of the completion of the Activity. Any controversy or claim arising out of or relating to this Agreement, website, brochures, or any other literature concerning this adventure, or the breach thereof, including without limitation any claim related to illness, injury, or death, shall be subject to the following conditions:
1) the dispute will be governed by the laws of France, department of the Dordogne;
2) the parties agree that they will attempt in good faith to settle any and all disputes arising out of, under or in connection with this Agreement, including without limitation the validity, interpretation, performance and breach hereof, through a process of mediation in France, department of the Dordogne under the supervision of a mutually agreed upon mediator;
3) in the event that mediation fails to settle such a dispute, the parties agree that they will proceed to arbitration in France, department of the Dordogne;
4) the maximum amount of recovery to which a participant will be entitled under any and all circumstances will be the published cost of the participant’s Activity with Manor & Maker.
This agreement to arbitrate does not waive or modify any liability release agreed by the participant.
Other: By registering for a Manor & Maker Activity, the participant agrees to the Waiver and Terms and Conditions herein.